Privacy Policy

Effective Date: [Insert Effective Date]

1. Information We Collect

We may collect the following categories of information:

• Personal information you provide when booking or contacting us — e.g. name, phone number, email address, service address, and other details you submit.
• Usage information about how you interact with our website (for example, IP address, browser type, pages visited, and referring/exit pages).
• Cookies and similar technologies to improve site experience. You can manage or disable cookies in your browser settings.

2. How We Use Your Information

• To provide and manage cleaning services you request.
• To respond to enquiries, confirm bookings, send service reminders, and provide customer support.
• To improve our website, services, and customer experience.
• To send marketing or promotional messages only if you have given consent; you can opt out at any time.

3. Legal Basis for Processing

(Where applicable under local law)

We process personal data where it is necessary to perform the contract (to provide services), to comply with a legal obligation, or where you have given consent (e.g., marketing messages).

4. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share information with:

• Authorized team members and contractors who need access to provide the requested services.
• Legal or regulatory authorities when required by law or to protect our rights and safety.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no online transmission is 100% secure — if you suspect a breach, please contact us immediately.

6. Your Rights

Depending on your location and local law, you may have rights to:

• Access and receive a copy of personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal information.
• Withdraw consent for processing where processing is based on consent.

To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance site functionality and user experience. You can control cookie preferences via your browser settings. Disabling cookies may affect certain site features.

8. Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing personal information.

9. Children

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will take steps to remove it.

10. Changes to this Policy

We may update this Policy occasionally. All changes will be posted on this page with a revised effective date. Please check back periodically for updates.